Making a Claim

Need to make a claim on your Voyager Plus policy? Here’s a quick guide to get you started. For more detailed information, please refer to your policy wording.

Check Your Coverage:

Before anything else, review your Schedule of Insurance and policy to ensure that what you're claiming for is covered.

Contact Details:

All Voyager Plus claims are handled by Claims Settlement Agencies Ltd., and we refer to them as the Claims Handlers.

Claims Settlement Agencies Ltd. is authorised and regulated by the Financial Conduct Authority (FCA) (Firm Ref: 309264).

How To Make a Claim:

The fastest and simplest way to make a claim that isn’t a medical emergency is to use our online claims portal.

Online Claims Portal: www.submitaclaim.co.uk/voyager 

Please note: when submitting a claim for the first time using the claims portal, you will need to register using the email address you provided when you purchased your Voyager Plus policy.

How to Get in Touch with the Claim Handlers:

Claims Settlement Agencies Ltd. is authorised and regulated by the Financial Conduct Authority (FCA) (Firm Ref: 309264).

Address:
Claims Settlement Agencies Ltd. (CSA)
A Gallagher Bassett Company
CSA Travel Claims
308-314 London Road,
Hadleigh
Benfleet
Essex
SS7 2DD.

Telephone: +44 (0)1702 427 172

Email: info@csal.co.uk

Please quote Voyager Plus 2024/25 to request appropriate claim form.

When to Contact:

Get in touch with the Claims Handlers as soon as you become aware of any circumstances that might lead to a claim.

Follow these steps to ensure your claim is processed smoothly and efficiently. If you have any questions, don't hesitate to reach out to the Claims Settlement Agencies Ltd. team for assistance.

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