Broken Down?

If you’ve broken down in Europe or on your way to or from Europe and need assistance, here’s a quick guide on what to do. For more detailed information, please refer to your policy wording.

Who to Call

Our European Breakdown Assistance is provided by Call Assist Ltd., and we refer to them as The Rescue Coordinators.

How to Get in Touch with The Rescue Coordinators

Call their 24/7 Control Centre on: +44 (0)1206 812 851

You’ll need to have the following information ready for The Rescue Coordinators:

• Your return telephone number
• Your policy number and vehicle registration
• The precise location of your vehicle (or as accurate as you’re able in the circumstances)

Accessibility

If you’re deaf, hard of hearing or speech impaired, please send a text message containing your full name, policy number, vehicle registration and policy postcode to +44 (0)7537 404 890.

Call Assist Ltd. is authorised and regulated by the Financial Conduct Authority (FCA) (Firm Ref: 304838).

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