How a Microsoft Glitch Led to 7,000 Flight Delays

On July 19^th, a major IT outage left millions of Microsoft users worldwide unable to access their computers. The culprit? A recent update from cybersecurity firm CrowdStrike, intended to enhance security measures, inadvertently triggered a cascade of technical issues, leading to widespread system failures. This unexpected glitch caused significant disruption, particularly in the travel industry, where nearly 7,000 flights were cancelled or delayed.

Why Did Microsoft Computers Stop Working?

The update from CrowdStrike was intended to bolster security against evolving cyber threats. However, an unforeseen compatibility issue between the update and some Microsoft systems led to severe issues. Users found their computers either unable to boot up or showing what is referred to as the ‘blue screen of death’. Microsoft and CrowdStrike quickly identified the problem and worked around the clock to deploy fixes, but the damage had already been done.

Impact on Air Travel

The timing of the outage couldn't have been worse for travellers. Airports rely heavily on Microsoft systems for everything from check-in processes to flight scheduling and air traffic control. With these systems down, operations ground to a halt, resulting in chaos at airports worldwide. Approximately 7,000 flights were delayed, causing a ripple effect of missed connections and cancellations.

Were You Affected by the Delays?

If your travel plans were disrupted by this outage, here’s what you need to know:

• Contact Your Airline: Airlines typically offer compensation or rebooking options for delays and cancellations. Visit the airline’s website or contact their customer service for guidance on your specific situation. In this type of situation, your airline should be your first port of call as you may be entitled to compensation.
• Check Your Travel Insurance: If you have travel insurance for holiday or business trips, review your policy to see if it includes travel disruption insurance. Policies often cover flight delay compensation and flight cancellation compensation, which can help mitigate unexpected expenses like additional accommodation or alternative transport.
• Document Everything: Keep all receipts and document the delays thoroughly. This evidence will be crucial when filing claims with your travel insurance or seeking compensation from airlines.

Protecting Yourself from Holiday Disruption

Travel disruptions can strike unexpectedly, but there are ways to protect yourself:

• Purchase Appropriate Travel Insurance: Whether you need travel insurance for Europe, travel insurance for Europe from the UK, or travel insurance to the USA, make sure your policy includes cover for cancellations, delays, and other travel disruptions.
• Stay Informed: Sign up for flight alerts and monitor your airline’s app or website for real-time updates. Knowledge is power, and staying informed can help you make quick decisions when disruptions occur.
• Plan Ahead: Allow extra time for connections and have a contingency plan. Knowing your options in advance can reduce stress and help you navigate unforeseen issues more smoothly.
• Keep Essentials Handy: Always carry a small bag with essentials like medications, a change of clothes, valuable personal belongings, and important documents in your hand luggage. This can be a lifesaver if you’re stranded or separated from your checked luggage.

Get Peace of Mind with Voyager Plus Travel Insurance

Voyager Plus policies offer four levels of cover, including Single Trip and Annual Multi-Trip Travel Insurance options, access to GP on Demand, and include cover for the following:

• Emergency Medical Expenses – up to £10,000,000
• Cancellation Cover – up to £10,000
• Baggage Cover – up to £3,500
• 100s of activities covered as standard
• Cover for 100s of pre-existing medical conditions

And so much more!

For a Voyager Plus Travel Insurance quote to cover your trip, click the “Get A Quote” button below.

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To discover exactly what a Voyage Plus Travel Insurance policy cover, please see our policy wording.

This article is for information and entertainment purposes only. It does not constitute advice in any way. The information provided here is correct at the time of writing however please check the latest policy wording for the latest terms, conditions, and exclusions.